Right to cancel

Right to Cancel

You have 14 days to request a refund. After purchasing products the consumer has the possibility to return them without giving reasons. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to Goldfish Amsterdam B.V. Please contact us by email if you would like to request a refund. Refunds after 14 days will not be considered.

During the cooling off period the consumer shall treat the product and the package carefully. And keep it under proper storage conditions. He shall unpack the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If any container seals are broken the users will be deemed to have accepted the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and – if reasonably possible – in the original conditioning and packaging to Goldfish Amsterdam B.V., in accordance with our instructions after a refund request has been made.

If the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product. If the consumer has made a payment, Goldfish Amsterdam B.V. shall pay back this amount as soon as possible but no later than within 14 days after the return shipment has been received by Goldfish Amsterdam B.V.